Support
Last updated: September 7, 2026
Contact us
Need help? Email us at support@etalka.com. We typically respond within one business day. Please include your username, the device and browser you are using, and a short description of the issue.
Common questions
Why does my call stay at "Connecting…"?
Etalka uses direct peer-to-peer connections and public STUN servers only. Some corporate, school, or mobile networks block direct connections. Try switching to a different network (mobile hotspot, home Wi-Fi, or vice versa) and make sure both users have granted camera and microphone permissions.
Do you store my calls or messages?
No. Voice and video calls are peer-to-peer. Chat messages and images are sent directly between devices and are not stored on our servers. We keep only the minimum account data needed to connect you with your contacts.
How do I add someone?
Search by exact username, or by phone number with the country code. When you add a contact, the connection is mutual: both users can see and call each other.
Why can't I find a user by phone number?
Phone-number search only works when the other user has added and verified their phone number, has chosen to be discoverable, and you include the correct country code.
Can I use Etalka on multiple devices?
Yes. Sign in with the same account on the web app and the iOS app. Only one active session is needed to receive calls and chat requests.
Permissions
Etalka needs camera and microphone access for calls. If you previously blocked these permissions, go to your browser or device settings, find Etalka, and allow camera and microphone access. The app will prompt you again when you start a call.
Report abuse
If someone is harassing you, sending unwanted content, or otherwise violating our Terms of Service, please email support@etalka.com with the username and a description of the incident. We reserve the right to suspend or terminate accounts that violate our policies.
Limitations
Etalka is provided "as is." Because calls and chats are direct peer-to-peer, connection quality depends on your network and the other user's network. We do not guarantee connectivity on every network, and we do not provide a relay (TURN) service. For the best experience, use a stable network and keep the app open while expecting a call or message.